Terms of Service

Last Updated: 20250310

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE DENTFRAME PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE, INCLUDING THE DENTFRAME AB PRIVACY POLICY. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE.

This Terms of Service Agreement (“Agreement”) is entered into between Dentframe AB, a company registered in Sweden, (hereinafter referred to as “Dentframe AB”, “we”, “us”, or “our”) and the individual or entity registering for or using the Service (“User”, “you”, or “your”). Dentframe AB and the User are collectively referred to as the “Parties”.

This Agreement governs your access to and use of the Dentframe international cloud-based platform and associated services, applications, and websites designed to facilitate the purchase, sale, and exchange of digital dental designs and related services among users (collectively, the “Service”). Your use of the Service is also subject to Dentframe AB’s Privacy Policy, available at https://dentframe.com/privacy-policy/, which is hereby incorporated by reference into this Agreement.

1. Definitions

Agreement: This Terms of Service document, including any exhibits or documents incorporated by reference (such as the Privacy Policy).

Access Point: The point(s) where Dentframe AB connects the Service to a general electronic communication network.

Content: Any data, information, designs, files, text, images, or other materials uploaded, submitted, stored, sent, or received by a User through the Service.

Confidential Information: As defined in Section 14 of this Agreement.

GDPR: General Data Protection Regulation (EU) 2016/679.

Handling/Processing: Any operation or set of operations performed on Personal Data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.  

Personal Data: Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly.  

Personal Data Breach: A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.  

Service: The Dentframe AB international cloud-based platform, applications, websites, and associated services provided under this Agreement.

User: The individual or entity registered to use the Service, acting either as a buyer or seller of digital dental designs or related services.

2. The Service

2.1. Scope: Dentframe AB provides a technical platform enabling Users to connect, offer, sell, purchase, and arrange for digital dental designs and related dental services to and from other Users of the Service.

 2.2. Dentframe AB’s Role: Dentframe AB acts solely as an intermediary and platform provider. Dentframe AB does not produce, offer, sell, or supply the actual dental products or services exchanged between Users. These are provided by independent Users or external third parties. Dentframe AB is not a party to any transaction or agreement made between Users via the Service. 

2.3. License to Use: Subject to your compliance with this Agreement, Dentframe AB grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your own internal business purposes via your compatible devices.

3. Relationship of Parties

3.1. Independent Contractors: Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between Dentframe AB and the User. Each Party is an independent contractor. Dentframe AB is purely a facilitator and does not control, supervise, or direct any User or the services/designs exchanged between Users.  

4. User Accounts and Responsibilities

4.1. Registration: You must register for an account to access the Service. You agree to provide accurate, current, and complete information during registration and keep your account information updated.

 4.2. Authorized Users: You are responsible for ensuring that only individuals authorized by you access the Service using your account credentials. You must promptly inform Dentframe AB if an individual’s authorization changes. 

4.3. Account Security: You are responsible for safeguarding your password and any other credentials used to access your account. You will notify Dentframe AB immediately of any unauthorized use of your account. Dentframe AB shall not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to secure login credentials, unauthorized sharing of account information, or other negligence on your part. 

4.4. Equipment and Connectivity: You are responsible for obtaining and maintaining compatible hardware, software, and internet connectivity required to access and use the Service. Dentframe AB does not guarantee the Service will function on any particular hardware or device. 

4.5. Backups: You are responsible for maintaining independent backups of your Content and data. 

4.6. Compliance with Instructions: You agree to follow any instructions provided by Dentframe AB regarding the use of the Service.

4.7. User Conduct: You are responsible for all activities conducted through your account. You agree not to use the Service: a. In any way that violates applicable laws or regulations. b. To infringe upon the intellectual property rights or privacy rights of others. c. To transmit any viruses, malware, or other harmful code. d. To interfere with or disrupt the integrity or performance of the Service or Dentframe AB’s systems. e. For any purpose other than its intended use as a platform for dental design exchange. 

4.8. User Verification Disclaimer: Dentframe AB does not verify the identity, qualifications, background, or statements of Users or the accuracy of the Content they provide. You are responsible for your own due diligence when interacting with other Users. Dentframe AB expressly disclaims liability for any inaccuracies, misrepresentations, fraudulent activities, or the quality of services/designs provided by Users. 

4.9. Insurance: Users engaging in professional activities or providing services/designs through the platform are solely responsible for obtaining and maintaining adequate insurance policies (such as professional indemnity/liability insurance) sufficient to cover liabilities arising from their use of the Service and the dental designs or services they exchange through it. Dentframe AB does not provide any insurance coverage for Users.  

5. User Content and Data

5.1. Ownership: You retain all ownership rights to the Content you upload or transmit through the Service. 

5.2. License to Dentframe AB: You grant Dentframe AB a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display your Content solely to the extent necessary to provide, maintain, and improve the Service. 

5.3. Responsibility for Content: You are solely responsible for the accuracy, quality, legality, and appropriateness of all Content you upload. You represent and warrant that you have all necessary rights to upload the Content and that your Content does not violate any applicable laws or infringe upon any third-party rights. 

5.4. Intellectual Property Violations: You agree not to upload Content that infringes upon any third-party intellectual property rights. Dentframe AB reserves the right, but has no obligation, to monitor User Content. Upon receiving notice or otherwise becoming aware of potential intellectual property infringement or other violations of law or this Agreement, Dentframe AB may, in its sole discretion, remove, disable access to, or restrict access to the allegedly infringing or violating Content without prior notice. Repeat infringers may have their accounts suspended or terminated. 

5.5. Patient Data and Sensitive Information: 

a. User Responsibility: You are solely responsible for ensuring that any Content you upload, particularly Content containing patient information or other sensitive data, complies with all applicable data protection and privacy laws and regulations in your jurisdiction and the jurisdiction of the data subjects. This includes, but is not limited to, GDPR in the European Economic Area and the Health Insurance Portability and Accountability Act (HIPAA) in the United States if you handle Protected Health Information (PHI). 

b. De-identification Recommended: Dentframe AB strongly recommends that you de-identify or anonymize all patient data before uploading it to the Service. Removing identifiers such as names, addresses, birth dates, unique identification numbers, and other specific details significantly reduces privacy risks. 

c. Uploading Identifiable Data: If you choose to upload Content containing identifiable patient data (including PHI under HIPAA), you do so entirely at your own risk. You represent and warrant that you have obtained all necessary patient consents and authorizations required by applicable law for such processing, use, and potential disclosure through the Service, and that your use complies fully with GDPR, HIPAA, and any other relevant regulations. 

d. Dentframe AB’s Role: You acknowledge that concerning any Personal Data (including identifiable patient data or PHI) within your Content, you are the Data Controller (under GDPR) or Covered Entity/Business Associate (under HIPAA, as applicable), and Dentframe AB acts strictly as a Data Processor (under GDPR) or potentially a Business Associate acting on your instructions (under HIPAA). Dentframe AB will process such data only as necessary to provide the Service or as required by law, according to the terms outlined in Section 6 (Data Protection and Privacy). 

5.6. Indemnification for Content: You agree to indemnify and hold Dentframe AB harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or relating to your Content, including any claims related to the violation of data protection laws (like GDPR or HIPAA) or infringement of third-party rights.  

6. Data Protection and Privacy

6.1. Roles: For the purposes of GDPR and similar data protection laws, the User is the Data Controller for the Personal Data processed within their Content via the Service, and Dentframe AB is the Data Processor. 

6.2. Processing Instructions: Dentframe AB will only process Personal Data contained within User Content on behalf of the User and in accordance with the User’s implicit instructions (i.e., as necessary to provide the Service) or explicit written instructions, unless required to do otherwise by applicable EU or Member State law.

6.3. Confidentiality: Dentframe AB shall ensure that its personnel authorized to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. 

6.4. Security Measures: Dentframe AB shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing as well as the risk to the rights and freedoms of natural persons. 

6.5. Sub-processors: Dentframe AB is authorized to engage third-party sub-processors to assist in providing the Service. Dentframe AB will maintain a list of sub-processors upon request and will ensure that any sub-processor is bound by data protection obligations substantially similar to those set out in this Agreement. Dentframe AB remains liable for the acts and omissions of its sub-processors. 

6.6. International Transfers: If Dentframe AB transfers Personal Data originating from the EEA to a sub-processor located outside the EEA in a country not deemed adequate by the European Commission, Dentframe AB will ensure appropriate safeguards are in place, such as the Standard Contractual Clauses approved by the European Commission. 

6.7. Data Subject Rights: Taking into account the nature of the processing, Dentframe AB shall assist the User, insofar as possible, with the fulfilment of the User’s obligation to respond to requests for exercising data subjects’ rights (e.g., access, rectification, erasure) under applicable data protection law. Dentframe AB may charge the User for assistance rendered in this regard based on its standard rates. 

6.8. Personal Data Breach Notification and Liability: Dentframe AB shall notify the User without undue delay after becoming aware of a Personal Data Breach affecting the User’s Personal Data processed by Dentframe AB. Dentframe AB’s liability specifically related to Personal Data Breaches shall be limited according to Section 12 (Limitation of Liability) and applicable data protection laws, primarily arising from breaches caused directly by Dentframe AB’s failure to meet its security obligations under this Agreement or applicable law due to its gross negligence or intentional misconduct. Dentframe AB is not liable for breaches resulting from User actions or omissions, or failures in third-party systems not under Dentframe AB’s direct control. 

6.9. Audits/Inspections: Upon reasonable request, Dentframe AB shall make available to the User information necessary to demonstrate compliance with the obligations laid down in this Section 6 and allow for and contribute to audits, including inspections, conducted by the User or another auditor mandated by the User (subject to reasonable confidentiality and notice requirements, and at the User’s expense). 

6.10. Deletion/Return of Data: Upon termination of this Agreement, Dentframe AB shall, at the choice of the User (to be communicated in writing within a reasonable timeframe, e.g., 30 days before termination), delete or return all Personal Data to the User and delete existing copies unless applicable law requires storage of the Personal Data. A standard data deletion process may occur within a defined period (e.g., six months) if no instruction is received. Assistance with data transfer may incur costs. 

6.11. Service Usage Logs: Dentframe AB may keep logs of the User’s use of the Service for operational purposes, service improvement, security investigations, and aggregated statistical analysis, provided such logs do not identify individuals unless necessary for security or legal compliance.  

7. Fees and Payment

7.1. Service Fees: Certain aspects of the Service may require payment of fees. Any applicable fees will be communicated to you by Dentframe AB. You agree to pay all applicable fees for the Service you use. Dentframe AB reserves the right to change its fees upon reasonable notice. 

7.2. User-to-User Transaction Payments: 

a. The Service facilitates payments between Users for dental designs and services purchased through the platform. 

b. Payments may be processed using a credit system (“Credits”) or other methods specified by Dentframe AB. Currently, payments are accepted via designated credit card processors only. 

c. Dentframe AB acts as a limited payment collection agent for the selling User. Payment made by a buying User to Dentframe AB shall be considered the same as payment made directly to the selling User.

d. Dentframe AB is not a party to the underlying transaction for goods or services between Users. 

e. All charges are due immediately upon completion of a transaction or as otherwise specified. Fees may include applicable taxes. Receipts will be provided electronically. 

f. Pricing variations or promotional offers do not entitle a User to cancel or revoke a completed transaction. 

g. Payment Disputes Between Users: Dentframe AB facilitates payment processing but is not responsible for the underlying transaction or any disputes arising between Users regarding payments, quality of goods/services, delivery, or refunds. Users must resolve payment disagreements or transaction issues directly with each other. Dentframe AB has no obligation to mediate or resolve such disputes.

8. Intellectual Property

8.1. Dentframe AB IP: Dentframe AB and its licensors own all rights, title, and interest, including all related intellectual property rights, in and to the Service, its underlying software, and platform technology. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service. 

8.2. User IP: As stated in Section 5.1, you retain ownership of your Content. 

8.3. Third-Party Rights: You are responsible for ensuring your use of the Service and any software accessed through it does not infringe on third-party intellectual property rights. Dentframe AB makes no representation or warranty regarding non-infringement related to User activities or third-party software used in conjunction with the Service, except that the Service itself, as provided by Dentframe AB, does not knowingly infringe third-party rights. If use of the Service as intended is found to infringe, Dentframe AB may, at its option, modify the Service, procure rights, or terminate the Agreement.  

9. Service Availability and Maintenance

9.1. Availability: Dentframe AB will use commercially reasonable efforts to make the Service available, but does not guarantee uninterrupted access. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. 

9.2. Maintenance: Dentframe AB reserves the right to interrupt access to the Service for planned maintenance, updates, or emergency repairs. Planned interruptions will be scheduled outside peak hours where possible and with reasonable notice if feasible. 

9.3. Service Modifications: Dentframe AB reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice, provided significant changes adversely affecting core functionality will be communicated in advance where practicable.  

10. Confidentiality

10.1. Obligation: Each Party agrees not to disclose the other Party’s Confidential Information to any third party for a period of three (3) years following the termination of this Agreement, except as expressly permitted herein or required by law. 

10.2. Definition: “Confidential Information” includes all non-public information disclosed by one Party to the other, whether technical, commercial, or otherwise, including Dentframe AB’s pricing, but excluding information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was known to the receiving Party prior to disclosure; (c) is received from a third party without breach of any confidentiality obligation; or (d) is independently developed by the receiving Party. 

10.3. Permitted Disclosure: A Party may disclose Confidential Information if required by law or court order, provided reasonable notice is given to the other Party (if legally permitted). 10.4. Personnel: Each Party shall ensure its employees, contractors, and agents comply with these confidentiality obligations.  

11. Disclaimers

11.1. “AS IS” BASIS: THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. DENTFRAME AB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 

11.2. NO GUARANTEE OF FUNCTIONALITY: DENTFRAME AB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. 

11.3. USER TRANSACTIONS: DENTFRAME AB DISCLAIMS ALL LIABILITY AND RESPONSIBILITY FOR THE ACTS OR OMISSIONS OF USERS, THE QUALITY, SAFETY, LEGALITY, OR ACCURACY OF DENTAL DESIGNS OR SERVICES EXCHANGED THROUGH THE PLATFORM, AND THE ABILITY OF USERS TO COMPLETE TRANSACTIONS. ALL TRANSACTIONS ARE SOLELY BETWEEN THE INVOLVED USERS. 

11.4. CONTENT ACCURACY: DENTFRAME AB DOES NOT CONTROL OR ENDORSE USER CONTENT AND SPECIFICALLY DISCLAIMS ANY LIABILITY CONCERNING USER CONTENT, INCLUDING ANY PATIENT DATA UPLOADED BY USERS. 

11.5. NO HIGH-RISK USE: The Service is intended solely for facilitating the exchange of digital dental designs and related communications and transactions between users. The Service is NOT intended, designed, or certified for use in direct patient care, diagnosis, medical treatment decisions, emergency situations, critical care contexts, or any other high-risk activities where the failure or inaccuracy of the Service could lead to death, personal injury, or severe physical or environmental damage. You agree not to use the Service for such purposes.  

12. Limitation of Liability

12.1. EXCLUSION OF INDIRECT DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DENTFRAME AB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, LOSS OF PRODUCTION, BUSINESS INTERRUPTION, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF DENTFRAME AB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

12.2. CAP ON DIRECT DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DENTFRAME AB’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICE SHALL IN NO EVENT EXCEED FIFTEEN PERCENT (15%) OF THE TOTAL FEES PAID BY THE USER TO DENTFRAME AB FOR THE SERVICE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF THE USER HAS USED THE SERVICE FOR LESS THAN TWELVE (12) MONTHS, THE LIABILITY CAP SHALL BE BASED ON THE FEES PAID DURING THAT SHORTER PERIOD. 

12.3. DATA LOSS: DENTFRAME AB SHALL NOT BE LIABLE FOR ANY LOSS OR CORRUPTION OF USER DATA OR CONTENT. 12.4. EXCEPTIONS: THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 12 SHALL NOT APPLY TO LIABILITY ARISING FROM DENTFRAME AB’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. LIABILITY SPECIFICALLY RELATED TO PROCESSING PERSONAL DATA IN VIOLATION OF WRITTEN INSTRUCTIONS IS ADDRESSED UNDER DATA PROTECTION LAW AND MAY BE SUBJECT TO DIFFERENT LIMITATIONS AS PER GDPR OR OTHER APPLICABLE REGULATIONS.  

13. Indemnification

You agree to defend, indemnify, and hold harmless Dentframe AB, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of this Agreement; (iii) your violation of any third-party right, including without limitation any copyright, property, privacy, or data protection right; or (iv) any claim that your Content caused damage to a third party, including claims related to improper handling of patient data under GDPR, HIPAA, or other regulations.  

14. Term and Termination

14.1. Term: This Agreement commences on the date you first accept it and continues until terminated by either Party. 

14.2. Termination for Convenience: Either Party may terminate this Agreement for any reason by providing the other Party with at least fourteen (14) days’ written notice. 

14.3. Termination for Cause: Either Party may terminate this Agreement with immediate effect upon written notice if the other Party materially breaches this Agreement and fails to cure such breach within fourteen (14) days after receiving written notice specifying the breach. Failure to pay fees when due is considered a material breach by the User, potentially subject to immediate termination or suspension as per Section 14.4, without a cure period unless otherwise determined by Dentframe AB in its sole discretion.

14.4. Suspension/Termination by Dentframe AB: Notwithstanding other termination rights, Dentframe AB reserves the right to suspend or terminate your access to the Service immediately, without prior notice or liability, if Dentframe AB reasonably believes, in its sole discretion, that you have violated this Agreement, pose a security risk to the Service, Dentframe AB, other Users, or third parties, or if your conduct is harmful or potentially illegal. 

14.5. Insolvency: Either Party may terminate this Agreement immediately upon written notice if the other Party becomes insolvent, files for bankruptcy, enters liquidation, or experiences a similar event indicating financial distress. 

14.6. Effect of Termination: Upon termination: (a) your right to access and use the Service ceases immediately; (b) you must pay any outstanding fees owed to Dentframe AB; (c) Dentframe AB will handle your Content and Personal Data as described in Section 6.10; (d) Sections concerning Confidentiality, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and other provisions that by their nature should survive termination, will survive.  

15. Governing Law and Dispute Resolution

15.1. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. 

15.2. Dispute Resolution: Any dispute, controversy, or claim arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration in accordance with the Rules for Simplified Arbitration of the Arbitration Institute of the Stockholm Chamber of Commerce. The seat of arbitration shall be Malmö, Sweden. The language of the arbitration shall be English unless otherwise agreed. 

15.3. Time Limit for Claims: To the extent permitted by applicable law, any claim or dispute arising out of or relating to this Agreement or the Service must be filed within twelve (12) months after such claim or cause of action arose; otherwise, such claim or cause of action is permanently barred.  

16. Miscellaneous

16.1. Entire Agreement: This Agreement (including the incorporated Privacy Policy) constitutes the entire agreement between the Parties concerning its subject matter and supersedes all prior or contemporaneous understandings or agreements, whether written or oral. 

16.2. Amendments: Dentframe AB reserves the right to modify this Agreement at any time. We will provide notice of significant changes (e.g., via email or a notice on the Service). Your continued use of the Service after such modifications constitutes your acceptance of the revised Agreement. Minor changes or clarifications may be made without direct notice, so please review the terms periodically. 

16.3. Notices: Communications under this Agreement shall be in writing and sent via email to the addresses provided by each Party (error reports may use designated service channels). Notices are deemed received when the email reaches the recipient’s server. 

16.4. Assignment: You may not assign or transfer this Agreement without the prior written consent of Dentframe AB. Dentframe AB may assign this Agreement without your consent, including in connection with a merger, acquisition, or sale of assets. Dentframe AB may assign its right to receive payments. 

16.5. Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 

16.6. Waiver: No failure or delay by either Party in exercising any right under this Agreement shall constitute a waiver of that right. A waiver must be in writing and signed by the waiving Party to be effective. 

16.7. Force Majeure: Neither Party shall be liable for any failure or delay in performance under this Agreement (except for payment obligations) due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor conditions, governmental actions, internet disturbances, or power failures (“Force Majeure Event”). The affected Party will notify the other Party promptly. 

16.8. Headings: Section headings are for convenience only and shall not affect the interpretation of this Agreement.